Termini e Condizioni

CHECK IN
Check-in is from 4pm, to allow time for our housekeepers to present your property to our highest standards. Please communicate the approximate time that you expect to arrive at your property at least 1 week prior to arrival, so that your Property Manager can plan to be ready and waiting for you. On your day of travel, we ask that you call your Property Manager to re-confirm your anticipated time of arrival.

CHECK OUT
The latest check out time is 11am, to give our housekeepers time to prepare your property for the next guests, unless otherwise agreed upon with your Property Manager.

Terms & Conditions
Gocce – Villa & Resort Specialists is a brand owned by Gocce – Villa & Resort Specialists SRL ('the Company'). The Company advertises villas, houses and apartments (‘Properties’) on behalf of the owners of each Property (‘Owners’). The reputation of the Gocce – Villa & Resort Specialists brand is based upon high standards of accommodation. To ensure this reputation is not damaged, all Properties are personally inspected by the Company. At the time of publishing, the Properties are furnished and equipped as shown on the Company’s website, in photos and descriptions; and in other communications sent to the customers (‘Clients’) who rent Properties. From time to time, the Owners may change the layout, furniture or fittings of Properties. In this instance, the Company will seek to update the website at the earliest opportunity. Clients will be notified only if the changes to the Property substantially change the nature of the accommodation. Differences between the description and photos on the website and the appearance of the Property do not constitute a basis for cancellation, refunds or other claims against the Company. In the instance that a substantial change is made to the Property by the Owner without notifying the Company, the Company will not be liable to the Client, but the Company will intervene on behalf of the Client to arrive at an acceptable agreement. The prices and seasons published on the Company’s website are indicative and subject to variation without notice. When a Client enquires about a Property, a quote will be provided. The price of a Property will only be fixed once a deposit has been received and a Confirmation of Booking email has been sent to the Client. The base currency used by the Company is the Euro. Any values published in other currencies are based on current exchange rates and are provided for comparative purposes only. The rental prices shown include the daily/weekly rental cost of the Property, plus any specific inclusions that are listed in the Property website pages. Some costs and deposits are additional to the rental price and are payable on booking, or on arrival at, or departure from, the Property. Examples of such costs are the security deposit, local tourist tax, cleaning expenses, energy costs, telephone or internet charges and supplements for additional services. Details of specific additional costs are listed in the Property website pages or communicated directly to the Client.

PAYMENT POLICY
In order to secure a reservation, the Client is required to pay a deposit totalling 30% of the total rental price. The booking is not confirmed until the full deposit is made. Once the deposit is paid, the Client will receive a Confirmation of Booking email from the Company. If the deposit is not paid, the Property may be allocated to another Client. The balance of the rental payment (70%) must be paid 45 days before the beginning of the rental period. If the rental period starts within 45 days, the full payment (100%) is payable immediately in order to confirm the booking. If the balance of the rental payment is not paid by the due date, this will constitute a basis for cancellation. In this instance, the Property will become available for another Client, and the Cancellation Policy will apply. Payments may be made by credit card or by electronic bank transfer into the Company’s Euro account. Payments by credit card are not subject to any commission.

CANCELLATION POLICY
The Client may cancel the booking for any reason by sending written notification to Gocce – Villa & Resort Specialists SRL. The Company may cancel the booking in the instance that the balance of payment has not been paid. The Company will make reasonable attempts to contact the Client by email over a period of 7 days, advising that the payment is overdue, before any cancellation is made. In the instance of cancellation, by either the Client or the Company, there will be a full refund of any monies paid, subject to the deduction of cancellation charges. Cancellation charges are based on the total rental price and are calculated as follows:
Period before beginning of rental within which written cancellation is received
Amount of cancellation charge shown as a percentage of the property rental price

45 days or more 30% (deposit only)

44 - 30 days 60%

29 days or less 100%

If the Client requests a change to the booking dates, or a change to a different Property, the Company will, in good faith, attempt to facilitate the request. No substitution request will be confirmed until the Company has sent a Confirmation of Booking email and the Client has accepted the terms of the substitution and paid any additional fees. If it is not possible to facilitate a substitution request, this constitutes a cancellation of the booking, and the Cancellation Policy will apply. Clients are strongly advised to take out adequate insurance to ensure that they are protected from unforeseen events which may give rise to cancellations.

UNSERVICEABLE PROPERTY POLICY
In the event of a Property becoming unserviceable, the Company and/or Owner may decide that it is not possible to continue with the booking. Should a Property become unserviceable prior to the arrival of a Client, the Company will do its utmost to find a suitable replacement Property of an equal standard. If a Property with a lower price is substituted, a refund of the difference will be made. If a more expensive Property is substituted, Clients will have the choice of paying the difference in rental fee. If no acceptable replacement Property is available, a full refund will be made. If a Property becomes unserviceable during a booking period, the Company will do its utmost to find a suitable replacement Property of an equal standard. If this is not possible, the Client acknowledges that the Company's liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days.

ARRIVALS POLICY
When the balance of payment has been received, Clients will be issued with an Accommodation Voucher and arrival instructions for the Property. The Accommodation Voucher is not transferable and must be presented to the Property Manager on arrival to gain entry to the Property. The Company will request the following information from the Client prior to arrival at the Property: names of all guests (to comply with Italian law), required Property configuration and any additional requirements, expected arrival time and method of arrival transport. It is the responsibility of the Client to provide timely and accurate information on request. Out of hours or late arrivals will be accommodated by the Company whenever possible. However, the Company and Owners cannot guarantee access to the Properties after the agreed arrival time and do not accept responsibility for damages, costs or other consequences arising from late arrival.

SECURITY DEPOSIT AND OTHER CHARGES
For some Properties a refundable security deposit is required as a bond against potential damage to the Property at check-in. This deposit may range from € 200 to € 500 depending on the type of rental accommodation. The security deposit should be paid on arrival in cash (in Euro) or through credit card pre-authorisation. Where a refundable security deposit is required, an assessment of the Property will be made at the time of departure and the balance of the deposit, less costs, will be returned to the Client. The Client acknowledges that they are responsible to the Owner for the full value of damages caused, notwithstanding that it may exceed the value of the security deposit, and that they may be pursued in common law to make good any damage caused. Gocce – Villa & Resort Specialists SRL shall not be held responsible for disputes regarding the security deposit arising between Clients and Owners; however it will endeavour to assist parties to arrive at an agreement in the event of a dispute. From 1 April to 31 October the Municipal Councils of Massa Lubrense, Sorrento, Piano di Sorrento and the Sorrento coast has instituted a mandatory tourist tax on all temporary residents. A tourist tax of € 1,50 per person per night (for guests 18 years and over) for a maximum stay of 7 nights must be added to the total amount of the stay and must be paid in cash on arrival. Any additional deposits or fees, as noted on the Property website pages, or communicated to the Client, must be paid on arrival to the Property Manager, in Euros. Where there are charges for the use of the telephone, heating, air conditioning or other facilities, the relevant amounts will be assessed at the time of departure and the balance of the deposit, less charges will be returned to the Client.

CONDUCT POLICY
The Client acknowledges that the following circumstances provide the Owner or the Company with a basis for the immediate termination of the rental agreement, without recourse by the Client and forfeiting all monies paid to the Company:
• Exceeding the agreed number of guests as detailed on the Accommodation Voucher.
• Non-authorised substitution of guests. The names and passport details of all guests must be provided to the Property Manager, in order to comply with Italian Law.
• Unacceptable conduct at the Property, including but not restricted to, wanton destruction of property, poor hygiene and excessive noise.
• Parties, weddings or celebrations that are unauthorized or involve non-guests.
• Bringing domestic animals into the Property, unless allowed at the Property and advised in advance to the Company.
The Client acknowledges that there will be no redress against the Company or the Owner in the event that these events cause premature termination of the rental agreement.

DEPARTURE POLICY
Departure times are specified in the Property notes. The Property Manager will arrange to conduct an inspection and return any deposits at the agreed time of departure. It is a condition of rental that the Property must be left in a clean and orderly manner at the end of the rental period, including washed dishes, removal of rubbish and rooms that have been left in a clean and tidy condition. Clients are not authorised to rearrange the furniture of the Property. Equipment such as crockery, chairs and blankets must not be used outside of the Property. Candles and oil burners are not permitted inside the Property and must only be used with great care on paved terraces. Where Properties have not been left in an orderly condition, the Owner is entitled to deduct up to €150 from the security deposit to meet the additional costs of cleaning. Where repairs are required (for example to unblock toilets or basins; mend or replace damaged equipment, furniture, fixtures or fittings; clean stains on mattresses or bed covers or replace broken crockery), the Property Manager may keep the whole of the security deposit and return any balance, together with receipts, after a reasonable period following the departure of the Client. It is a further condition of rental that all rubbish and waste is sorted and put out for collection by the Client, according to the instructions within the Property. Italian recycling and refuse policies are very strict. Rubbish will not be collected unless it is sorted according to guidelines, placed into the correct bag and put out for collection on the right day. Where rubbish has not been sorted correctly and is not therefore collected according to the refuse collection timetable given in the property, a €150 charge will be made, to cover the cost of the rubbish being hand-sorted and collected.

CLEANING AND MAINTENANCE POLICY
A mandatory final cleaning fee will apply to individual Properties and is payable at the time of booking. Cleaning includes a change of bed, bath and kitchen linens, remaking of beds and cleaning of floors, bathrooms and kitchens. A midweek cleaning service is available on request for an additional charge. There may also be garden or pool maintenance, depending on the requirements of the Property and the Owner. The Client acknowledges that the Owners and their personnel have the right to periodically enter the Property during the rental period in order to carry out their duties. These services are mandatory and the Property Manager will advise the times and frequency of such services on arrival.

COMPLAINTS POLICY
Any problems with the Property encountered during the rental period should be reported immediately to the Property Manager or directly to Gocce – Villa & Resort Specialists Srl on the email address info@gocce.co. The Owner and the Company will endeavour to address any problems and resolve them to the satisfaction of the Client within a reasonable timescale. In the event that the Owner or the Company is unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to the Company by email info@gocce.co or letter. Clients must not vacate the Property under any circumstances without the express written agreement of Gocce s.r.l. as to do so will annul the rights to claim for compensation. Where a Client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received to the end of the rental period. Requests for compensation must be lodged with the Company in writing to info@gocce.co or by letter within 24 hours of completion of the rental period. Complaints presented after the expiry of the rental period will not be taken into consideration. Clients acknowledge that the amount of compensation payable by the Owner and the Company for whatever reason is limited to a pro rata calculation based on the Property rental paid and the period of compensation. The following are NOT grounds for compensation:
• Force Majeure, terrorist acts or natural disasters.
• Shortages of power, gas or water, internet/Wifi outside of the control of the Owner.
• Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God.
• Inundation by pests, insects, rodents etc. Many Properties are in countryside or seaside areas where these problems may periodically occur.
• Claims arising as a result of damage caused by Clients to the Property.
• Differences in the descriptions and photographs of the Property shown in promotional material, unless significantly altering the nature of the accommodation.
• Damage or loss to the Clients' belongings or property, whether caused by accidental damage, theft or break in. Clients are strongly advised to have an adequate travel insurance policy in place to cover their personal belongings and property.
• Actions limited by Italian Law. For example, the period during which heating may be switched on is defined by the government and varies between regions.
• Civil works or construction projects near the Property that are not within the control of the Owner or the Company.

PRIVACY POLICY
All a client’s information is strictly private and shall be used only for commercial reasons within the Company limits according to the Personal Data Protection Code: Legislative Decree no.196 of 30 June, 2003 None of the personal data provided such as address, phone number, etc will be granted to outsiders, and all the personal data will be secretly treated to ensure client’s privacy.

LIMITATIONS OF LIABILITY
Clients acknowledge that many Properties have inherent dangers including but not limited to unfenced swimming pools, dry stone walls, un-gated access to roads, staircases and unfenced drops. Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Gocce – Villa & Resort Specialists SRL nor the Owners accept any liability for accidents causing death, sickness or bodily harm however caused. The Company and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non-therapeutic drugs. The limitation of liability for any claim against the Company and the Owners of Property for whatsoever cause is limited to the total amount of rental monies paid to the Company by the Client.

ACCEPTANCE OF TERMS AND CONDITIONS
By making an Enquiry or Booking with the Company, the Client acknowledges these Terms and Conditions and agrees to be bound by the provisions contained herein. The rental agreement shall be governed by Italian law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Italy.